Open letter to surreal estates
Dear Surreal Estates,
i purchased a parcel on oct the 3rd 2009. during the time of BnT i was promised that Surreal would act just like BnT. i believe this is false.
my land is now bare as i cannot run basic rental boxes. ive lost my business and ive lost my company. i’m devastated with actions provided. ive been a customer of BnT/Surreal since 2008 and i feel like ive been treated like dirt. in the past ive been shouted at during payments ive been booted off a sim during restart with no warning. ive had major issues with this but have never complained. now its time i tell you as surreal how i feel.
you should display your scripting rules fully.
you should be polite to customers and respect them. recall the customer is always right rule.
this is how i feel and this is my message towards surreal. im unhappy of your service.
December 2, 2009
Hello Oliver, thank you for notifying me of your complaint with Surreal Estates. Upon review of the situation I’m seeing some inconsistencies with your claims, one of which I will address. The lag and script usage rules are clearly defined in the Covenant as I am posting below:
~~~ Lag Rules ~~~
Lag is pollution. A sim can only handle so much of it, and the maximum tolerable capacity of a sim is about 16 milliseconds of script time lag, and a few dozen potential collisions. Script lag is thus rationed based on land area to 1 millisecond of script time per 4,000 sqare meters of land. All residents are expected to do their best to comply with this standard. This standard applies only to objects on parcels, not avatar lag. If you are generating more lag than your parcel size supports, then you need to buy more land to account for it. All scripted objects on your land will be accounted to you, not just those owned by yourself.
During the BnT lease of these sims, the following lag notice was also a part fo the Covenant which you agreed to when entering into your land rental:
* No laggy scripts or intentionally obnoxious prims or scripts (this is at the discretion of an administrator who will return excessively laggy objects without notice). Our standard is 1 ms of script time per 4k square meters of land owned. If you want to generate more lag, you need to buy more land. This is the only fair way to apportion lag.
You currently rent a 1,120sqm parcel, it’s script time allocation is therefore 0.28ms. You were notified that you were above the acceptable usage (using 1.3ms) and asked to bring it back down to acceptable levels, at which time you assumed you were being told to vacate and threatened an admin with a blog post.
At Surreal we do appreciate your business, and will make every reasonable effort to work with you to resolve your issue. In this case you have been made aware of the Covenant which you have had ample access to for the duration of your tenancy and asked to adhere to it. You have not been asked to leave and are welcome to continue your tenancy with us if you follow the Covenant. If you have further concerns please feel free to consult me inworld and I will do my best to work with you.
Regards,
~Nothing
December 2, 2009
If they booted you off your land, and you paid your tier in advance, then they will have to refund you for that, because any shitbreathing inbred can set up a policy saying there’s no refund for services that you did not even get, and simply steal money . Doing that is illegal by law, and therefor also in Second Life. LL does not stand above the law, and neither do any residents. Why don’t you make use of that lawyers insurance and have somebody knock on their door ?
December 2, 2009
@Nothing, it wasnt til i asked the Surreal manager about a new land plot when i was given the boot. it shows that Surreal will not look after users who have been here long term. i did not agree to your policy and was with BnT’s policy. i never agreed to your convent directly and it looks like its been changed since you have taken over BnT
December 2, 2009
@Nothing i also noticed the clients before had a photo studio at the parcel and where there for 4 weeks. they had a highly scripted N30 studio and im rather confused why ive been told to remove the items.